These Terms and Conditions set out the basis on which Man With Van Canary Wharf provides moving, transport, collection, and related services to customers. By making a booking, you agree to be bound by these terms, together with any written quotation, booking confirmation, inventory, or service notes agreed before the job begins. These terms are intended to protect both the customer and the service provider by setting clear expectations about the booking process, prices, payment, customer responsibilities, cancellations, liability, and lawful disposal of waste. For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” and “your” mean the customer who places the booking.

Our service may include single-item transport, multi-item removal, light moving support, collections, deliveries, and other agreed van-based services. Unless otherwise confirmed in writing, our service is provided on a scheduled, job-by-job basis rather than as a continuing contract. Any estimate or quotation is based on the details supplied by you at the time of enquiry. If the actual job differs from the information provided, such as in the number of items, access conditions, parking restrictions, floor level, waiting time, or handling requirements, the final charge may change accordingly.

By confirming a booking, you accept that all details provided are accurate and complete to the best of your knowledge. You are responsible for ensuring that the collection or delivery point is accessible, that items can be safely moved, and that any necessary permissions, permits, or access arrangements are in place. If the job cannot proceed because of incorrect information or a failure to arrange access, we may apply a call-out fee or cancellation charge as described below.

Bookings may be made by phone, email, online form, message, or any other method we make available. A booking is only confirmed when we have acknowledged it and, where required, received a deposit or prepayment. We may ask for photos, a full item list, dimensions, floor access details, or other information to provide an accurate quotation. The quotation may be fixed or estimated. A fixed price applies only where we have expressly stated that the price is fixed and the scope of the job remains unchanged. An estimated price may be adjusted if the actual service differs from the information supplied.

It is your duty to check the booking confirmation carefully. If any detail is incorrect, you should notify us as soon as possible. We reserve the right to refuse or amend a booking where the requested work is unsafe, unlawful, beyond the agreed scope, or likely to cause damage to property, vehicles, or goods. Man with van Canary Wharf services are subject to availability, and booking times are allocated as efficiently as possible. Arrival windows may be affected by traffic, delays at previous jobs, parking, or circumstances outside our reasonable control.

The person making the booking must be at least 18 years old and must have authority to enter into the agreement. If you are booking on behalf of another person, you remain responsible for ensuring that the party receiving the service understands these terms and complies with them. We may rely on your instructions unless we have reason to believe they are unsafe, unclear, or contrary to law.

Payments must be made in the manner and by the deadline stated in the booking confirmation or invoice. Unless otherwise agreed, payment is due immediately upon completion of the service. We may accept bank transfer, card payment, cash, or other methods specified at the time of booking. If a deposit is required, the booking is not secured until the deposit has been received. Any deposit is non-refundable except where we cancel the job or where refund rights apply under these terms or under law.

All prices are quoted in pounds sterling and, unless stated otherwise, include only the services expressly listed in the quotation. Charges may be added for waiting time, extra handling, heavy or bulky items, dismantling or reassembly, stair carries, long carry distances, parking charges, congestion or access fees, rubbish disposal charges, or additional labour requested on the day. If the job takes longer than expected because of factors outside our control, such as late access, incomplete packing, or additional items, we may charge for the extra time or labour at our prevailing rate.

If you fail to pay any amount due, we may suspend further work, withhold delivery until payment is received, charge reasonable recovery costs, and/or take legal action to recover outstanding sums. We may also charge interest on late payments where permitted by law. Title to any goods we supply does not pass until payment is made in full.

Cancellations and rescheduling requests should be made as early as possible. If you cancel more than 48 hours before the scheduled arrival time, we will usually refund any deposit less any non-recoverable costs already incurred. If you cancel less than 48 hours before the booking, or if you fail to be present or ready at the agreed time, we may retain all or part of the deposit and/or charge a cancellation fee reflecting the time reserved and costs incurred. If the vehicle and crew attend the job and are unable to proceed because access is blocked, items are not ready, or the address is incorrect, this may be treated as a late cancellation or failed attendance.

We may cancel or reschedule a booking if we are unable to carry out the service safely, if the information you gave was materially inaccurate, if payment terms are not met, if weather, road conditions, or events beyond our control make it impractical to proceed, or if a legal or safety issue arises. If we cancel without fault on your part, we will refund any prepaid amount for undelivered services, and this will be your main remedy. We are not responsible for indirect losses caused by a cancellation or change of time where the delay or change is due to circumstances beyond our reasonable control.

In circumstances where a customer repeatedly postpones or cancels a booking, or where there is evidence of misuse of the booking system, we may refuse future bookings. Any refund will be processed using the same method as the original payment unless otherwise agreed and subject to any necessary verification.

Liability is limited to the extent permitted by law. We will take reasonable care when handling your items and operating our vehicles, but we are not liable for losses arising from inaccurate information, hidden defects, unsuitable packing, inherent fragility, or the condition of items before collection. You remain responsible for ensuring that all items are adequately packed, protected, and suitable for transport unless we have expressly agreed to provide packing services. We are not responsible for deterioration that results from the normal movement of goods during transport where reasonable care has been taken.

We are not liable for loss of profit, loss of business, indirect loss, or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If we are found liable for damage to your property or goods, our liability will, to the fullest extent permitted by law, be limited to the lesser of the reasonable repair or replacement cost or the amount paid for the specific service giving rise to the claim, unless mandatory law provides otherwise.

You must inspect your items and raise any complaint about visible damage or missing items as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Failure to do so may make it harder to investigate the matter and may affect any claim. Claims must be supported by clear evidence, including photographs where available. We may request proof of ownership, value, condition before transit, and any relevant packaging or handling details.

Waste removal and disposal services are only lawful where the waste has been correctly described and we have agreed to collect it. You must not place prohibited, hazardous, or controlled waste in a load without telling us in advance. This includes, but is not limited to, asbestos, chemicals, solvents, oils, fuel, clinical waste, pressurised containers, batteries, fluorescent tubes, fridges or freezers containing refrigerant, gas cylinders, and any other item restricted by environmental or transport law. If such items are discovered without prior agreement, we may refuse to carry them, charge additional fees, or terminate the job immediately.

Where we collect waste on your behalf, you remain responsible for telling us exactly what is being removed and for ensuring that you have the legal right to dispose of it. We may require proof of ownership, authority, or origin of the waste if needed for compliance. Waste may only be deposited at authorised facilities, in accordance with applicable environmental legislation and duty-of-care requirements. If the customer is the producer or holder of the waste, you may have continuing legal responsibilities in relation to the transfer and disposal of that waste.

Any waste left in communal areas, public spaces, or at the roadside without lawful authority may be treated as fly-tipping or unlawful deposit by the relevant authorities. We will not knowingly engage in or assist with illegal disposal. If a customer asks us to dispose of waste in a manner we believe is unlawful or unsafe, we may refuse without liability. You agree to indemnify us against fines, claims, losses, or expenses arising from your failure to identify waste correctly or from your breach of waste regulations.

We expect customers to provide clear access, truthful information, and a safe working environment. You should ensure that pathways are clear, pets are secured, children are supervised, and fragile or high-value items are pointed out before work begins. Unless we agree otherwise, we are not responsible for disconnecting appliances, removing fixtures, or carrying out specialist dismantling. If we agree to perform such tasks, you must confirm that the items are safe to move and do not require the attention of a qualified technician.

Risk in the goods passes to you once the service is completed and the items have been delivered to the agreed location. If you ask us to leave items unattended at your request, you accept the risk associated with that instruction. We do not store goods unless storage has been expressly agreed in writing. Any property left in our care after completion of the job without prior agreement may be treated in accordance with our reasonable procedures and any applicable law. We reserve the right to dispose of abandoned items only where lawful and after reasonable notice where notice is required.

These terms may be updated from time to time. The version in force at the time of your booking will apply to that booking unless a change is required by law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce any right will operate as a waiver of that right. A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999 unless we agree otherwise in writing.

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The English language version of these terms prevails over any translation or summary if there is any inconsistency.

By booking Man With Van Canary Wharf services, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that the information you provide is accurate, that you will cooperate with lawful and reasonable instructions during the service, and that you will make payment in accordance with the agreed terms. These terms are intended to provide a fair and transparent basis for our moving and transport services while ensuring compliance with applicable UK consumer, transport, and waste laws.