Man with Van Canary Wharf Service Terms and Conditions

These Terms and Conditions govern the provision of man and van and removal services offered by Man with Van Canary Wharf. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Client means the individual, company or organisation requesting or receiving our services.

1.2 Company means Man with Van Canary Wharf, the provider of the removal and associated services.

1.3 Services means any man and van, removal, transportation, packing, loading, unloading, or associated services supplied by the Company to the Client.

1.4 Goods means the items, furniture, personal belongings, equipment or materials which are to be moved, transported, stored or otherwise handled by the Company as part of the Services.

1.5 Service Area means the geographic areas in which the Company offers its man with van and removal services, including Canary Wharf and surrounding locations as determined by the Company from time to time.

1.6 Contract means the agreement between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services within its Service Area, which may include residential moves, office relocations, single item transport, and similar removal-related activities.

2.2 The precise scope of the Services, including the number of operatives, size of vehicle, estimated time, and any additional services such as packing or furniture assembly, will be set out in the booking confirmation or quotation issued by the Company.

2.3 The Company reserves the right to decline or discontinue any Service if, in its reasonable opinion, the work is unsafe, unlawful, or exceeds the originally agreed scope without adequate adjustment to price and terms.

3. Booking Process

3.1 Bookings may be made through the Company’s designated booking channels as advertised. The Client must provide accurate and complete information regarding the pick-up and delivery addresses, access conditions, type and approximate quantity of Goods, preferred dates and times, and any special requirements.

3.2 All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company may offer an estimated arrival window, which is not guaranteed and may vary due to traffic or other circumstances beyond the Company’s control.

3.3 The Client is responsible for notifying the Company of any changes to the booking details as soon as reasonably possible. Changes may result in adjustments to the price or schedule, and the Company reserves the right to accept or decline such changes.

3.4 Where a pre-move survey or assessment is conducted, the Client must ensure that the information and access assessed reflect the actual conditions on the day of the move. Any variation may lead to additional charges or, in extreme cases, the Company’s right to terminate the Service.

4. Quotations and Pricing

4.1 Quotations are based on the information supplied by the Client at the time of enquiry and are valid for a limited period as stated in the quotation or, if not stated, for 30 days from the date of issue.

4.2 Quotations may be provided on a fixed-fee basis or on an hourly rate, depending on the Service requested. Any quotation may be revised if:

a the work is not carried out within the quoted time period,

b the information supplied by the Client is incomplete or inaccurate,

c additional Services are requested, or

d access, parking, or the nature or quantity of Goods differs materially from what was described.

4.3 Unless explicitly stated otherwise, quotations do not include insurance cover beyond the Company’s standard liability, parking fees, congestion or clean air zone charges, storage fees, tolls, or any additional expenses arising from access restrictions or delays caused by the Client.

5. Payments

5.1 The Client agrees to pay the charges for the Services in accordance with the quotation, booking confirmation, or standard rate card applicable at the time of booking.

5.2 The Company may require a deposit or full prepayment to secure a booking. Any such requirement will be communicated at the time of booking.

5.3 Unless otherwise agreed in writing, all balances are due on or before completion of the Service on the day of the move. The Company is entitled to withhold delivery of Goods until full payment has been received.

5.4 Payment methods accepted will be communicated by the Company. The Client is responsible for ensuring that funds are available and that payment details are correct.

5.5 In the event of late payment, the Company reserves the right to charge interest on the overdue amount at the maximum rate permitted by applicable law, along with any reasonable costs incurred in recovering the debt.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a booking by giving notice through the Company’s designated communication channels.

6.2 If the Client cancels more than 7 days before the scheduled Service date, any deposit paid may be refunded or credited at the Company’s discretion, less any non-recoverable costs already incurred.

6.3 If the Client cancels within 7 days but more than 48 hours before the scheduled Service date, the Company may retain part or all of any deposit to cover administrative and scheduling costs.

6.4 If the Client cancels within 48 hours of the scheduled Service time, fails to be present, or is not ready for collection when the Company arrives, the Company may charge up to 100 percent of the quoted price.

6.5 Any Client-initiated amendment that reduces the scope or value of the Services may be treated as a partial cancellation and may be subject to charges or loss of deposit, at the Company’s reasonable discretion.

6.6 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, the Company will seek to offer an alternative date or a refund of any prepayments made, but shall not be liable for consequential losses.

7. Client Responsibilities

7.1 The Client is responsible for:

a ensuring proper packing of Goods unless packing services have been explicitly booked,

b securing or removing any fixtures, fittings or equipment that are not intended to be moved,

c providing clear instructions and labelling for fragile items and items of special value,

d arranging suitable parking and access at both collection and delivery addresses, including any necessary permits or permissions, and

e being present or ensuring that an authorised representative is present at collection and delivery to provide instructions and sign relevant documents.

7.2 The Client warrants that the Goods do not include any items that are hazardous, explosive, illegal, perishable, or otherwise unsuitable for transport, unless the Company has given prior written consent.

7.3 The Client shall indemnify the Company against any loss, damage, cost or expense arising from the presence of prohibited or dangerous items in the Goods.

8. Limitations of Service

8.1 The Company is not obliged to dismantle or reassemble furniture, disconnect or reconnect appliances, or undertake any work that may require specialist skills or qualifications, unless expressly agreed in the Contract.

8.2 The Company may refuse to move any item that, in the opinion of the driver or crew, is unsafe, excessively heavy, or likely to cause damage to property or vehicles.

8.3 The Company will take reasonable care to avoid damage to floors, walls, and fixtures, but the Client is responsible for providing adequate protection where necessary, particularly in narrow access areas or where items are oversized.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable skill and care in handling and transporting the Goods. However, the Company’s liability shall be limited as set out in this clause.

9.2 The Company shall not be liable for loss or damage to Goods unless it is proved that such loss or damage was caused by the Company’s negligence or breach of Contract.

9.3 The Company’s maximum liability for loss or damage to Goods, whether arising from negligence, breach of Contract, or otherwise, shall not exceed a reasonable value per item or per consignment as communicated by the Company, or if no value is specified, a fair market value subject to an overall monetary cap per job.

9.4 The Company shall not be liable for:

a damage to Goods that are already defective, fragile, or not adequately packed where the Company has not been responsible for packing,

b loss or damage to valuables including, but not limited to, money, jewellery, watches, precious metals, stones, deeds, securities, or collections, unless such items were declared and specifically accepted in writing,

c indirect or consequential losses, including loss of profit, loss of use, or emotional distress,

d damage arising from wear and tear, atmospheric or climatic conditions, or natural characteristics of materials, and

e any loss or damage arising from circumstances beyond the Company’s reasonable control.

9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, no later than 7 days after completion of the Services. The Client should provide evidence of the loss or damage, including photographs and proof of value where possible.

10. Time Limits and Delays

10.1 Any time estimates provided by the Company for arrival, loading, transport or delivery are given in good faith but are not guaranteed.

10.2 The Company shall not be liable for delays arising from traffic, road closures, weather conditions, accidents, breakdowns, or any other cause beyond its reasonable control.

10.3 If delays are caused by the Client, including but not limited to lack of access, incomplete packing, or waiting for keys, the Company may charge additional waiting time at the applicable hourly rate.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will not remove household refuse, construction waste, or hazardous materials unless specifically agreed and properly authorised.

11.2 The Client must not present for removal any items designated as controlled or hazardous waste under applicable law, including but not limited to chemicals, solvents, asbestos, gas cylinders, or medical waste.

11.3 Where the Company agrees to remove unwanted items or arrange disposal, such items must be disclosed in advance. Additional charges may apply for disposal services, recycling, or special handling.

11.4 The Company reserves the right to refuse to collect or dispose of any items it reasonably believes would breach waste regulations or environmental laws. Any such refusal shall not be deemed a breach of Contract.

12. Insurance

12.1 The Company maintains insurance cover as required by applicable laws for its vehicles and operations. This may include limited cover for Goods in transit, subject to policy terms and exclusions.

12.2 The Client is encouraged to obtain independent insurance for Goods of high value or for moves requiring cover beyond the Company’s standard liability.

13. Complaints and Dispute Resolution

13.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it may be investigated and addressed.

13.2 Formal complaints should be submitted in writing, providing full details of the circumstances, any loss or damage alleged, and supporting evidence.

13.3 The Company will use reasonable efforts to respond to complaints promptly and to resolve disputes amicably. If a dispute cannot be resolved by negotiation, the parties may consider mediation or, as a last resort, legal proceedings.

14. Data Protection and Confidentiality

14.1 The Company will process personal data provided by the Client in connection with bookings and the delivery of Services in compliance with applicable data protection laws.

14.2 Personal information will be used only for purposes reasonably connected with the provision of Services and administration of the Contract.

14.3 The Company will take reasonable steps to protect Client information from unauthorised access or disclosure and will not sell personal data to third parties.

15. Termination

15.1 Either party may terminate the Contract if the other party commits a material breach which, if capable of remedy, is not remedied within a reasonable time after written notice.

15.2 The Company may terminate the Contract immediately if it reasonably believes that continuing the Services would be unlawful, unsafe, or materially different from the agreed scope, or if the Client becomes insolvent or fails to make due payment.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, representations or agreements.

17.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy or preclude its exercise at a later time.

17.4 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the performance of the Services.

17.5 The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.

By placing a booking with Man with Van Canary Wharf, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.